Support
Support is handled by a person, not a bot. Message us with your order details and we will work through it with you.
Before you message us
- Have the product name and the date of your order ready
- Send a screenshot of the issue where possible
- Tell us which client you are using, desktop or mobile
Response times
We aim to reply within 24 hours. Messages sent late at night may be answered the next day.
Replacements and adjustments
If a delivered trigger does not work as described, we replace it. Room setups include an adjustment window stated on each product page and in our Warranty Policy.
What support does not cover
- Changes to IMVU's own platform, pricing or account rules
- Issues caused by changes made to the room after delivery
- Requests that expand the original scope, which are quoted as custom work