Refund Policy
Digital products cannot be returned once delivered, so we are clear about when a refund is possible.
Full refunds
- You cancel before delivery work has started
- We cannot deliver the product you ordered
- You were charged twice for the same order
Partial refunds
If part of a multi-item order cannot be delivered, we refund the value of the undelivered items.
No refunds
- After a digital product has been delivered as described
- Where the issue is caused by changes made after delivery
- Where the wrong recipient username was supplied and the gift was already delivered
Faults instead of refunds
If a delivered product does not work as described, we repair or replace it first under our Warranty Policy. If we cannot make it work, a refund is issued.
How to request a refund
Message us with your order details within 14 days. Approved refunds are returned using the same payment method where possible. Contact: support@imvublackmarket.shop